We are here to help.

Contact support

Email support@my-3rd.space and include the device you use, your app version if you know it, and a short description of the issue.

Report abuse or objectionable content

Use the Report action on a hangout or chat message so our moderation team receives the content and context needed to investigate. Use Block & Report to immediately remove that user's content from your experience while also notifying us. We act on objectionable-content reports within 24 hours by removing violating content and suspending or terminating responsible accounts when appropriate.

Delete your account

You can request account deletion without signing in. Email support@my-3rd.space from the email address on your account and use the subject My 3rd Space account deletion request. Include your username if you know it. Never send us your password, a sign-in code, or payment information.

We must verify that you control the account before deleting it. We normally verify by replying to the email address associated with the account; if that is unavailable, support will request another proportionate verification step. We will not delete an account that we cannot verify.

After verification, we remove the authentication identity and active profile, friendship and group records, invitations, hosted hangouts and RSVPs, and associated chat account and content. Profile and cover images stop being available through the deleted account or hangouts; private storage copies may remain during operational cleanup or backup periods. Limited service logs and encrypted backups expire on their normal schedules. Safety reports, moderation actions, and evidence already copied for a report are retained as needed to protect users and meet legal obligations; immutable reported-image evidence is retained for at least 365 days, and account links are removed where applicable.

Signed-in users can instead tap the profile avatar (Open profile menu) and choose Delete account in the Profile drawer.

Common questions

How does choosing a contact work?

Contacts are optional. On iOS, Choose a Contact opens Apple's one-contact system picker and does not grant My 3rd Space access to your full address book. On Android, the app asks for Contacts access before opening the contact picker. On either platform, you can enter an email or phone number manually or use Share Invite Link.

Why does the app ask for photos?

Photo access is optional and is used only when you choose a profile photo or hangout cover from your library. The current app does not request camera, microphone, or device-location permission, and chat media uploads are disabled.

Where can I read the privacy policy?

The privacy policy is available at my-3rd.space/privacy.html.